These terms and conditions apply to the services provided by Initially Yours Embroiderers Ltd. “Client” means any individual, organisation, company, partnership or sole trader using the services of Initially Yours Embroiderers Ltd. 


We have taken care in the preparation of the content of this website. Prices quoted are correct at the time of publishing. All goods are fairly described. Any sizes, colours, dimensions and capacities of the goods are approximate only and should be used for general guidance. In particular, colour can only be as accurate as display allows.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

All rights, including copyright, in this website are owned by or licensed to Initially Yours Embroiderers Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. 


We rely on you to obtain the consent of the owner of copyrights, trademarks, patents and other industrial or intellectual property rights, the use of which may arise in producing any bespoke garments for you. You will indemnify us from and against all costs, claims and liabilities which we may suffer or incur as a result of your using, reproducing or exploiting any such industrial or intellectual property rights without the consent of the proprietor.

Use of logos, text, graphics on garments displayed on this website is done purely for the purposes of demonstrating garment decoration. Copyright of such logos, text or graphics is owned by the respective proprietor. Illustration does not imply an association between the proprietor of the logo and Initially Yours Embroiderers Ltd. 


Prices displayed for online purchase (end user purchasing) are inclusive of VAT where applicable. Prices displayed for online ordering (business to business transactions) are exclusive of VAT where applicable.

Other prices specified by us in any quotation, tender or estimate shall become the contract price which shall be ex works and exclusive of VAT, carriage or postage, packing insurance or any other tax which may be payable in respect of the goods. By entering into a contract with us you agree to pay the contract price plus additional tax, carriage, postage or insurance at the time of collection or despatch of the goods. We reserve the right to request a 50% deposit payable on placing an order with us.

We will be entitled to charge you interest at 5% above base rate on all overdue amounts outstanding after 7 working days and to make an additional charge to cover any administrative expense we may incur to recover funds from you. Re-presented cheques will incur a £25.00 charge. 


You may arrange to collect goods from either of our four premises in Bristol. Collection must be within 3 working days of us notifying you of the completion of your order. Collection times are the stated opening times for each location.

We will deliver goods to the address you specify for delivery in your order. You are responsible for providing an accurate address including full postcode. We will aim to deliver the goods by the date quoted for delivery. Delivery dates are estimated dates which we will do our very best to achieve. Printed or embroidered garments are non-returnable. You must accept delivery for such goods which are as ordered and received in good condition.

If you fail to take delivery of the goods then we will invoice you within 3 working days and take steps to recover the funds due to us. If we deliver wrong or damaged goods to you then you should notify us within forty eight hours of delivery giving us full details of the damaged or incorrect goods. If you do not notify us within the stated time limits return or replacement of such goods will be at our discretion. 


We will issue a full refund for any non-printed or non-embroidered items purchased from us provided you notify us and return the goods within 7 days of receipt. Goods can be returned to any of our four branches together with a copy of the invoice/order confirmation. Provided the goods are unused and in their original packaging, complete with tags we will refund your purchase price in full. Postage or despatch costs will not be refunded.

Embroidered and printed school uniform may be exchanged for alternative sizes provided you notify us and return the goods within 7 days of receipt. Goods may be returned to any of our four branches together with a copy of the invoice/order confirmation providing full details of the alternative sizes required. Items should be unused and in their original packaging. We reserve the right to charge return postage on the exchange.

Other goods which are embroidered, printed or customised in any way are non-returnable and non-refundable. 


Risk will pass to you immediately upon goods leaving our premises whether by collection, despatch or post.

Property in and title to goods will pass to you when we have received payment in full of all amounts due. 


We take great care of garments supplied to us for decoration but must advise that embroidery and/or print of those garments is at your own risk. Accidents are rare but can happen and we therefore recommend that you supply extra garments where possible or insure those garments left with us for processing. Such risk can be avoided by purchasing garments from the current Initially Yours catalogue. 


These terms and conditions shall be governed by and construed in accordance with English Law and both parties hereby submit to the exclusive jurisdiction of the English courts.

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